Delivery and returns

Before you pay, make sure that all the parts really match your engine or boat!

Your pack shipment

Packages are generally dispatched within  2 days (BALTIC WAREHOUSE) or 5 days (EUROPE WAREHOUSE) after receipt of payment and receiving goods in our warehouse. Goods are shipped via OMNIVA or VENIPAK.  Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Products containing freezing chemicals are not shipped below 0C degrees.

Boxes are amply sized and your items are well-protected. 

Delivery to ESTONIA, LATVIA, and LITHUANIA parcel machines by OMNIVA.

Delivery to all continental EU countries  by OMNIVA or VENIPAK courier. 

RETURN of Goods

Legal companies are not consumers and do not have the right to return a purchase within 14 days.

A private person has the right to return the product that you order on our internet platform marineoutlet.eu within 14 days, provided that you have paid for it by bank transfer and received it remotely. (Courier, post office or parcel post).

You have the right to withdraw from the Agreement within fourteen (14) days from the moment of receipt of the goods without giving a reason. In order to exercise the right of withdrawal, you must inform  MH Store Ltd. of your decision to cancel the purchase, with a clear e-mail notification before the end of the right of withdrawal period.

The right of withdrawal expires 14 days after you or a third party other than your designated carrier took possession of the goods. In order to avoid misunderstandings, when receiving the goods, make sure that it exactly corresponds to the ordered one - manufacturer, model, color, size and other important parameters.

If you want to exercise your right of withdrawal, remember that you are responsible for the wear and tear of the product if it has been used for purposes other than its intended use, basic features and characteristics. Therefore, during the exercise of the right of withdrawal, you may only use the product as much as is necessary to test it (just as you can before buying the product in a regular store). In exercising your right of withdrawal, you are responsible for any wear and tear of the product that is not in accordance with the principle of good faith, as well as for any diminution in value and quality of the product. If the product is packed in transparent packaging, which cannot be opened without tearing the packaging, then this product cannot be returned after the packaging is torn. These are packaged goods that should not be used on a boat engine. For example - engine spare parts and propellers.

If you cancel the Agreement, we will refund all payments received from you, except for any additional costs incurred by choosing a delivery method other than the cheapest delivery method we offer. You will be responsible for the cost of returning the item. The maximum cost can be approximately 10 euros (depending on the type and weight of the goods) or the costs specified by the courier service provider.

The goods must be sent or handed over to OMINVA parcel machine Nr. 9970 Rīgas iela 14, Baloži , Latvia without undue delay.

Please note that by sending the goods to MH Store Ltd. using courier services, you agree to the act of acceptance of the goods regarding their visual condition and completeness, drawn up unilaterally by an employee of MH Store Ltd. , as both parties were not present at the time of receiving the goods to determine the visual condition, defects and composition of the product packaging. Any further claims on your part about the condition of the goods will be considered unfounded. Remember that when sending goods by courier, you must ensure that they are packed in such a way that they cannot be damaged during transport. For the avoidance of doubt, we recommend that you also insure the goods when you send them back, otherwise you will be responsible for any damage caused in transit.

MH Store Ltd. refunds only after receiving and checking the returned goods.

MH Store draws attention to the fact that, upon ascertaining the loss of value of the returned goods, a claim can be filed in court against the Consumer for the compensation of losses caused by MH Store Ltd. , which occurred as a result of the actions of the Consumer.